At Thrive Product Studio, we make the process of ordering your product images simple. Simply fill out our online order form and select one of our various product photography services. Order Online Here! At this time, we ask for payment which can be made through our secure payment portal or PayPal. International customers must use PayPal.
Once you submit your order form, we will send you an order confirmation email with instructions on how to pack and ship your items. We accept packages from any carrier including UPS, FedEx, USPS, and others. Once we receive your items, we will open and inspect your package to make sure there is no damage caused by transit. Please be sure to save your tracking number and incude in email if possible.
One of our professional photographers will then photograph your products using state-of-the-art equipment. The images will then be edited to your order specifications to include custom sizing, minor retouching, and color optimization.
After the product photography process is done, minor retouching is done to the images, and a link will be sent to our customers via email to download their images. Please review the images and confirm that you received them. If you are happy with the images, we can either donate or ship the product back to you. If an issue occurs, we do offer one free re-shoot, but there are strict stipulations. We ask for clear directions given to our photographer prior to the start of the photography process to ensure the absolute best outcome and excellent results. Diverting from these initial directions will not be considered for a free re-shoot, and the re-shoot is subject to be charged at normal rates.
Once your project is complete, we will carefully pack and ship your products back to you. You can either provide us with a pre-paid return label at the time of your shipment or we can bill you upon completion of the shoot. We can also donate or dispose of any items you don’t want returned.