What is Your Turnaround Time?
The standard turnaround time is 6 business days. However, rush options are available (4 day or 2 day). Please see our pricing page.
What Kind of Products Do You Shoot?
Our photography experience includes a wide variety of products that you would normally find on any ecommerce site. This excludes however, products that are oversized (over 4ft in length) and clothing. We do however, photograph socks, shoes, and jewelry.
Can I specify the angle of my product photography?
Yes, please include any angle specifications in the notes during checkout.
What Does the Editing Process Include?
After a product is shot with optimal lighting using our professional product photography equipment, we optimize the image within Adobe Photoshop, including:
- High resolution (3000 X 3000 pixels) JPEG image at 300 DPI.
- Pure white background with shadow or reflection as appropriate.
- If selected, pure black background or transparent background.
- Remove dust, scratches, and minor defects.
How Do I Ship My Products?
You can ship your products using the carrier of your choice to:
*please save the tracking number and include in an email if possible*
How Do You Return My Products?
After we shoot your product photos, we will ship your products back to you via UPS or FedEx Ground at an additional cost. If you don’t want your items returned, we can also donate them to a local charity. Simply let us know when you place your order.
What Rights Do I Have to My Photos?
You will own 100% of the copyright on all photos shot by Thrive Product Studio. You will receive a copyright release letter when we deliver the final product photo files.
How Are My Photos Delivered?
After the product photography process is complete, we will email you a link to download your images. We deliver images via Dropbox. (www.dropbox.com).
Do you optimize photos for selling on Amazon?
Yes, we will provide you with image files that are 100% compliant with Amazon and Ebay’s selling requirements.
What if I Want My Photos Changed?
We do offer one free re-shoot, but there are strict stipulations. We ask for clear directions given to our photographer prior to the start of the photography process to ensure the absolute best outcome and excellent results. Diverting from these initial directions will not be considered for a free re-shoot, and the re-shoot is subject to be charged at normal rates.